Once the order has been processed, we aim to ship an order out within 2 days. Standard shipping is a flat rate of $6.99, unless a customer spends over $300 in one order (at that point our shipping is free). Customers will then receive a shipping number to track their order.
We are happy to accept your item(s) returned to us minus shipping costs if your item is returned to us unwashed, unworn and within 14 days from when our tracking shows it was delivered. If it is postmarked after 14 days we will issue you store credit.
There is a five dollar fee for all exchanges to cover the return shipping costs. If you wish to do an exchange you can either send cash, check, or call us with your credit card number and we will be more than happy to send you the correct size. As per Coco & Main's policy, unless the item was the incorrect item sent or damaged, the customer pays for the return shipping cost.
INFORMATION TO INCLUDE WITH YOUR RETURN:
Please include your packing slip and/or a note (handwritten is fine) with the information below:
- Your full name
- Order number
- Brief reason for return (i.e. doesn’t fit, wasn’t what I expected, etc)
- Which item you're returning (style, size, color)
- If you are wanting to exchange please include the size/color
Please send all return or exchange items back to:
Coco and Main
5928 S 350 W
Murray, UT 84107
*** All grab bags are FINAL SALE. NO RETURNS will be accepted on any grab bags! All items purchased during any Online Warehouse Sale (price ending in .00) are not eligible for return. Purchases made with discount codes 40% OFF or greater are a final sale (unless otherwise stated by Coco & Main) and cannot be returned for a refund. Sale items less than $10 are considered final sale and cannot be returned ***
If you have any questions please contact firstname.lastname@example.org to see if your order is eligible for a return.
If you received the wrong size, style or the item is damaged please contact us with 48 hours of you receiving your order.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return we require a receipt, packing slip or proof of purchase.